At Makaza Couture, we recognise the importance of customer satisfaction. Our updated Returns Policy ensures you can shop with confidence — allowing for easy Refunds* and Store Credits within 14 days of receiving your order.

Process your return via our Returns Portal HERE. Please check the categories below to see which item/s are eligible for a Refund or Store Credit:

• The item is unworn and in its original condition, with all tags still attached
• The item has the returns ribbons still secured (only applicable on selected styles)
• The item has absolutely no marks or stains (including makeup and spray tans)
• The item has hygiene stickers still in place (Bodysuits, Swimwear and Undergarments)
• Earrings and Underwear Accessories cannot be returned for hygiene reasons
• A receipt and proof of purchase is available
• Must be processed via our Returns Portal.

MESHKI reserves the right to reject returns beyond the return period limit or items that are not in the original condition in which they were received. If this is the case, the package will be returned to the customer, and any shipping costs involved will not be covered by Makaza Couture. Due to the complex nature of our returns network, Makaza Couture is not liable for any items received back that are not from Makaza Couture. They may not be returned to you. Please process your return carefully, ensuring the correct label is attached.

Please note, that returns are for an available store credit or refund. Direct exchanges are not possible at this stage.

If you are returning from United States or Canada, please see here.
If you are returning from United Kingdom or Europe, please see here.

For more details, please see our full Returns Policy below.